To ensure a high level of professionalism and success in the workplace, ICA conducts a mandatory training program each summer for all new students to the work study program. During this training program, students are familiarized with the use and operation of standard office equipment as well as commonly used business software (i.e. Microsoft Office programs). Students are also educated with regards to professional durable skills. This durable skills training covers issues of business etiquette and common workplace expectations.